This accessibility statement applies to https://MidWalesRSP.Wales run by Powys County Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300 per cent without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
We've designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These are the international standard for accessible websites and content.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and Contact information
We're always looking to improve the accessibility of this website.
If you have an accessibility query including:
- if you are experiencing issues with accessing information or using the website
- if you find an accessibility problem not listed on this statement
- if you have positive feedback on the accessibility considerations made.
Please contact:
Digital Access Team
Customer Services
email: website@powys.gov.uk
Telephone: 01597 826000
We also provide a free of charge service via our webchat facility where you can talk to us online.
Alternative formats
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: website@powys.gov.uk
- Telephone: 01597 826000
We'll consider your request and get back to you as soon as we can.
If you cannot view the map on our 'contact us' page, please call or email us for directions.
Contacting us by phone or visiting us in person
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
We provide a text relay service (Relay UK) for people who are D/deaf, hearing impaired or have a speech impediment.
Follow this link for Text Relay Instructions
Note: Relay UK costs an extra 1p per minute to use, in addition to standard call charges, and can connect with us using the app or a textphone.
We also provide a free of charge service via our webchat facility where you can talk to us online.
Find out how to contact us on this page: Contact Us
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Powys County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard
Content that's not within the scope of the accessibility regulations
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How we tested this website
Tests were carried out manually by our Digital Access Team as well as using automated site-wide testing software from Wave.
This statement was prepared on 2 April 2024. It was last updated on 22 April 2024.
If you have any ideas or suggestions to help improve the site then please Contact Us.
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